Last Updated: August 21, 2026
Welcome to Liveware Digital, operated by LIVEWARE SALES AND SERVICES. We specialize in providing digital products such as software packages, PHP scripts, source-code-based applications, eBooks, courses, documentation, and other downloadable digital resources.
Because our products are digital and delivered electronically, we have a strict no-refund and no-cancellation policy after a successful payment.
Please read this policy carefully before completing your purchase.
1. Digital Products
All products available on Liveware Digital are digital products. Depending on the product, they may be delivered through:
- 📥 Instant download
- 🔗 Download link
- 📧 Email delivery
- 👤 Customer account/dashboard
- 💻 Digital access to the purchased product
- 📚 Documentation and related digital files
Since digital products cannot be physically returned once access or download has been provided, purchases are considered final after successful payment.
2. No Refund After Successful Payment
We do not provide refunds after a successful payment.
Once your payment has been successfully completed and the purchased digital product has been delivered, made available for download, or access has been provided, the order is considered final and non-refundable.
This applies regardless of whether the customer has downloaded, opened, or used the product after it has been made available.
Therefore:
Once payment is successfully completed, the order cannot be refunded.
3. No Order Cancellation After Payment
Orders for digital products cannot be cancelled after successful payment.
Because our digital products may be delivered instantly after payment, we may not be able to stop or reverse the delivery process once an order has been confirmed.
Therefore:
Once an order is confirmed and payment is successful, cancellation is not available.
Please carefully review the product information before placing your order.
4. Please Check Product Details Before Purchasing
Before making a purchase, customers are encouraged to carefully review:
- Product description
- Product features
- Included files
- Technology/framework used
- System requirements
- Compatibility information
- Documentation details
- License information, where applicable
- Other information provided on the product page
If you have questions about a product before purchasing, please contact our support team.
We will be happy to provide clarification where possible.
5. Failed or Unsuccessful Payments
A payment that has not been successfully completed does not constitute a completed order.
If money has been deducted from your bank account or payment method but your Liveware Digital order was not successfully created or confirmed, please contact us with the relevant transaction details.
We will review the transaction and, where appropriate, coordinate with the payment gateway regarding the status of the transaction.
6. Duplicate Payments
If you believe you have accidentally made a duplicate payment for the same order, please contact us as soon as possible.
Provide:
- Order number, if available
- Registered email address
- Transaction/reference ID
- Date and approximate time of payment
- Relevant payment information
We will investigate the transaction and determine the appropriate resolution based on the payment records and applicable circumstances.
7. Product Access or Download Problems
If you have successfully purchased a product but cannot access or download it due to a technical issue with our delivery system, please contact our support team.
We may assist with:
- 🔗 Broken download links
- 📥 Download access problems
- 📧 Missing delivery emails
- 👤 Account access issues
- 🛠️ Other problems directly related to digital delivery
A technical issue with delivery or access does not automatically create a right to a refund. Where possible, we will first attempt to resolve the access or delivery problem.
8. Product Compatibility
Customers are responsible for checking the compatibility and requirements of a digital product before purchasing.
For example, some software may require specific:
- PHP versions
- MySQL/MariaDB versions
- PHP extensions
- Hosting environments
- Server configurations
- Framework versions
- Operating systems
- Third-party services
Purchasing a product without checking its requirements does not qualify for a refund.
9. Customer Modifications
Once a customer modifies, installs, configures, or integrates a digital product into their own environment, issues caused by those modifications or configurations are not grounds for a refund.
Customers should maintain backups and follow the documentation provided with the product.
10. Third-Party Software and Services
Some digital products may depend on third-party software, libraries, APIs, hosting services, plugins, frameworks, or other technologies.
Changes, restrictions, discontinuation, incompatibility, or problems with third-party services are outside our direct control and do not automatically qualify an order for a refund.
Customers are responsible for reviewing relevant third-party requirements and licenses where applicable.
11. Fraudulent or Unauthorized Transactions
If you believe a transaction was made without your authorization, please contact us immediately.
We may request transaction information and other relevant details to investigate the matter.
We reserve the right to cooperate with payment providers and relevant authorities in cases involving suspected fraud, unauthorized transactions, or misuse of payment methods.
12. Exceptions Required by Law
Although our general policy is no refunds and no cancellations after successful payment, nothing in this policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted under applicable law.
Where applicable law requires a particular remedy, we will comply with the relevant legal requirements.
13. Contact Us
If you experience a problem with your payment, order, or digital product delivery, please contact us as soon as possible.
Liveware Digital
Operated by LIVEWARE SALES AND SERVICES
📧 Email: contact@livewaresales.shop
💬 WhatsApp: +91 88118 20427
When contacting us regarding an order, please provide your order number, registered email address, and relevant transaction details so that we can assist you more efficiently.
Important Notice
🔒 All Digital Product Sales Are Final
Because our products are digitally delivered immediately after successful payment, we do not offer refunds or cancellations after an order has been successfully completed.
Please carefully review the product description and requirements and contact us with any questions before purchasing.
By completing a purchase on Liveware Digital, you acknowledge and agree to this Refund & Cancellation Policy.